Privacy Policy

Last updated: [19/11/2025]

Kremmerhuset Hønefoss AS (“we”, “us”, “our”) is committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains how we handle personal data when you visit our website, book a rental, or communicate with us.

1. Data Controller

Kremmerhuset Hønefoss AS
Organization Number: 997 454 588
Address: Eidsvollvegen 828, 2170 Fenstad, Norway
Phone: +47 32121312
Email: kremmerhus.transport@gmail.com

We are responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR) and Norwegian data protection laws.

2. Personal Data We Collect

We collect the following categories of personal information:

A. Information You Provide Directly

• Full name

• Address

• Phone number

• Email address

• Driver’s license details

• Payment information (processed securely by third-party providers; we do not store full card details)

• Rental booking details

• Messages or communication logs

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Device type

• Browser type

• Pages visited

• Date and time of visit

• Cookies (see Section 9)

C. Information Required by Law

For insurance, identification, and rental contract compliance, we may collect:

• Copy or number of your ID or driver’s license

• Information related to insurance claims

• Records required for tax and accounting purposes

3. How We Use Your Data

We use your data for the following purposes:

A. To Provide Rental Services

• Processing bookings

• Verifying identity and driver’s license

• Preparing rental contracts

• Delivery and pick-up coordination

• Payment handling

• Customer support

B. Legal & Safety Purposes

• Fraud prevention

• Insurance claims

• Reporting to authorities when legally required

• Compliance with traffic or damage-related investigations

C. Improvement of Our Website

• Analytics to improve user experience

• Technical troubleshooting

D. Communication

• Sending booking confirmations

• Responding to inquiries

• Notifying you about important updates related to your rental

We never sell your data to any third party.

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contractual necessity: To provide rental services requested by you.

• Legal obligation: To fulfill obligations under Norwegian law (e.g., accounting, insurance, ID verification).

• Legitimate interest: Website functionality, fraud prevention, and security measures.

• Consent: For optional cookies or marketing communication (if enabled).

5. Sharing of Personal Data

We share data only when necessary:

A. Service Providers

• Payment processors

• Insurance partners

• IT and hosting providers

• Customer support tools

B. Legal Authorities

We may share information with:

• Police

• Courts

• Norwegian tax authorities

• Insurance investigators

…but only when legally required.

C. Internal Use

Your information may be accessed by authorized employees strictly for operational purposes.

We do not sell, rent, or trade your personal information.

6. Data Retention

We keep your data only as long as necessary:

• Rental contract data: Up to 5 years (legal requirement)

• Driver’s license + ID verification: Deleted after rental completion, unless required for legal disputes

• Communication logs: Up to 12 months

• Insurance documents: Up to 5 years

• Cookies: Based on user settings (see Section 9)

When data is no longer needed, it is securely deleted.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data

Request a copy of all personal data we hold about you.

• Correct inaccuracies

Ask us to update incorrect or outdated information.

• Delete your data

Request deletion unless we must keep it by law.

• Restrict processing

In certain cases, limit how your data is used.

• Object to processing

Such as analytics or legitimate interest-based processing.

• Data portability

Receive your data in a machine-readable format.

• Withdraw consent

If we process anything based on consent (e.g., cookies), you may withdraw it anytime.

To exercise your rights, contact us at:
📧 kremmerhus.transport@gmail.com

8. Data Security

We use robust technical and organizational measures to protect your data, including:

• Secure encrypted communication (HTTPS)

• Limited access and authorization controls

• Secure data storage environments

• Regular system updates and monitoring

Although no system is 100% secure, we take all reasonable steps to protect your information.

9. Cookies

Our website uses cookies to:

• Enable essential website functionality

• Analyze website traffic

• Improve performance

You can control cookies through your browser settings.
Optional cookies (analytics, tracking) are only used if you provide consent.

A full Cookie Policy can be provided separately upon request.

10. Third-Country Transfers

As a general policy, we store data within the EU/EEA.
If a service provider stores data outside the EEA, transfers will be made with:

• Adequate protection (e.g., EU-US Data Privacy Framework), or

• Standard Contractual Clauses (SCCs) approved by the EU Commission.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in law or our services.
The latest version will always be available on our website.

12. Contact Information

For questions about privacy or data protection, please contact us:

Kremmerhuset Hønefoss AS
📧 Email: kremmerhus.transport@gmail.com
📍 Address: Eidsvollvegen 828, 2170 Fenstad, Norway
📞 Phone: +47 32121312

You also have the right to contact the Norwegian Data Protection Authority (Datatilsynet) if you believe your rights are violated.